Return and Refund Policy
OVERCOMINGCHANGE PRODUCT RETURNS & CONSUMER PRODUCT RETURN POLICY
If you are not 100% satisfied with your purchase, most products can be returned within 30 days to qualify for a refund.
DIRECT SHIP ORDERS
For product shipped direct, you can return your order within 30 calendar days with a $150 restocking fee. To qualify for a refund, the product must be in new and unused condition (no scratches, dents, or dirty tires) and must be returned in its original packaging including all paperwork, parts and accessories. Return requests without original packaging will not be accepted. Customer is responsible for all return shipping costs. If you cancel your order after the product has shipped, all standard return policies apply.
For hygienic reasons, custom wheelchair cushions are non-returnable and non-refundable.
To request a Return Authorization call us at 1-217-395-5758 and we will fax or e-mail you a Return Authorization form, including a RA number and any necessary shipping and packaging instructions. Please note that we CANNOT accept returns without a RA number. Once a Return Authorization has been received, products must be returned within 15 days.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a Return Authorization and ship the item back at your own expense. If delivery of shipment is refused, a 15% restocking fee and any return shipping costs will be deducted from your refund.
Customers are responsible for all shipping costs of returned merchandise. We highly recommend insuring larger items to protect against shipping damage. Overcomingchange will be happy to assist you to arrange the best shipping method for the product you are returning.
Once your return is received and verified, Overcomingchange will issue a refund in the same form of payment as originally used for the purchase. Delays may be experienced in the case of incomplete returns. Incomplete returns or damaged merchandise may be declined or issued partial credits. The credit issued will be the purchase price less shipping costs and any restocking fees that apply.