Shipping policy

GENERAL INFORMATION

All orders are processed within 1 to 5 business following the receipt of your order. (Excluding weekends and holidays). You will receive a notification when your order has shipped.

Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.

Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. Without such notification, Overcoming Change, INC. will not be responsible for a lost parcel. If the RMA instructions are not followed, we shall not be liable for items that do not arrive in our warehouse. Please ship and track your package via a professional courier or mail service provider.

Domestic shipping rates and estimates

Shipping options and shipping charges for your order will be calculated and displayed at checkout.

Deliveries are made by 3rd party shipping companies such as FedEx, UPS, or USPS according to their operating schedule. The transportation company may contact you by phone to organize the delivery or update you on the delivery status.

Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.

Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for returning and shipping back unwanted items. When needed, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.

If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at lera@overcomingchange.com with your name and order number, and we will investigate the matter.